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Items must be returned within 14 days of receipt for a refund and any received thereafter may be denied. Your return parcel must be post stamped within 14 business days of you receiving the order.

Items must be returned in their original condition including tags and sanitary labels. Once Paroness E-Shop has received your returned package, all returned items will be inspected before a credit note  is issued. Paroness E-Shop  reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way and they will be returned to sender. You will be notified via email if your returned item(s) is not suitable for a credit note. 

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Paroness E-Shop will not be issued a credit note. 

Credit:You will receive email confirmation with credit note an amount equal to the purchase price of the item(s) you are returning.This amount goes toward your future purchases.Client has 90 days to reclaim the credit note.

Refund:We cannot refund money

All orders should be returned to the address below. 


C/Can Veri 10

07001Palma de Mallorca

Illes Baleares



Customers have full responsibility for returning the item, including all rates that apply, as well as the safe shipping of the package they are returning. The best way is to send it registered or by courier service. Paroness E-Shop cannot be held liable for any losses. Please be aware that it will take 1-3 weeks for the package to be delivered to us and processed.

Unfortunatly we cannot allow changes and returns from international customers.

We want all of our customers to receive products of exceptional quality.  Should you receive a defective item please contact us